BARUT HOTELS POLICY
Our primary goal is to provide the best quality service by prioritizing guest satisfaction together with our employees. To this objective, we have adopted the following guidelines.
Barut Hotels complies with legal requirements in all its product and service processes as a principle.
Employee Safety and Investing in Human Beings
Our employees are our most valuable assets. Continuous improvements and use of the latest technologies are consistent across all our processes to minimize any risks that could jeopardize the health and safety of our employees and business partners, and to prevent occupational accidents. It is our essential rule to train our employees, to safeguard human rights, and to practice non-discriminatory policies.
Guest Satisfaction – Guest Safety – Guest Orientation
Our guests are always our priority: We consistently follow up on all guest complaints from all sources, resolve those complaints, and transform them into an opportunity to enhance our services and keep our guests informed.
We Care All Sustainability Committee
As part of the We Care All Sustainability Project run by Barut Hotels, various projects for the public, animals, the environment, culture, and art have been brought to life. Barut Hotels has hosted many artists in the Ancient City of Side and the Ancient City of Perge. Barut Hotels has also long been the main sponsor of the excavations ongoing in the Ancient City of Side. Culture houses, schools and trees donated to Manavgat and Side are the results of environment and sustainability policies. The committee periodically gathers and makes efforts to ensure standardization across the group. The quality department managers, energy management experts, and staff members of the marketing & corporate communications department of each of the hotels are among the committee members.
Environmental Respect is a Norm
Our priority is to prevent environmental pollution by using our resources efficiently; to protect nature; to reduce the quantity of our wastes, to recycle them, and to reduce or eliminate any harm they may create.
Barut Hotels undertakes a duty to use our energy resources efficiently and to improve energy efficiency continuously.
Green Energy-Certified Hotels
The first green energy-certified hotels in the Mediterranean Region in Türkiye are owned by Barut Hotels. Acanthus Cennet Barut Collection and Lara Barut Collection are the first green energy-certified hotels in the Mediterranean Region. Investments are ongoing to ensure that all hotels affiliated with Barut Hotels are powered by green energy in 2024.
Food Safety & Hygiene
It is our common principle to implement the food safety system throughout the food chain to provide products that comply with the quality food safety principles, to perform continuous improvements, and to give particular importance to hygiene conditions across all our hotels.
Our Investors and Business Partners
We work to provide better service than our competitors at the optimal cost, by determining the expectations and requirements of our investors, while offering our employees and our business partners a peaceful, safe working environment.
Support for the Local Economy
We are aware of our contribution to the local economy; thus, 95% of our suppliers and our raw materials are local. We purchase environment-friendly materials that use less energy and water and generate less waste, for sustainable tourism. In light of these principles, our hotels, which compete in national and international markets, demonstrate the stability necessary for continuous leadership, resource provision, and process enhancement.
Child Abuse and Harassment
We believe that everyone should bear responsibility for the protection of children. We are aware that the well-being of children and child abuse prevention is crucial, and it is our primary duty to protect all children from physical and mental harassment. In light of these principles, our hotels, which compete in national and international markets, demonstrate the stability necessary for continuous leadership, resource provision, and process enhancement.
Responsibility and Respect for the Environment
We respect the environment and the Earth to gain respect in our world. We aim to control water, electricity, energy, chemical, and solid waste quantities; to minimize damage caused to the environment and natural resources while making no concessions regarding the comfort of our guests. The use of natural resources has been reduced with measures taken in line with sustainable tourism principles, and practices have been updated to minimize and, where possible, eliminate any damage to soil, water, and air.
Main Sponsor of the Excavations in the Ancient City of Side
Barut Hotels has long been a supporter of the excavations in Side. In 2021, the year when the brand celebrated its 50th anniversary, it became the official main sponsor of the excavations in Side, and the sponsorship continues.
Barut Hotels: Brand Representative of Respect for Tradition
The summer period relievo (all dimensions of a building), restitution (chronologically documenting the additions according to its original design), and restoration (repair) works began at the Side Nymphaeum (Monumental Fountain). The relievo, restoration, and restitution works in the Monumental Fountain are being carried out with the contribution of the General Directorate of Cultural Heritage and Museums of the Ministry of Culture and Tourism, Association of Turkish Travel Agencies (TÜRSAB), and Barut Hotels. The restoration and restitution works at the Nymphaeum, at Side’s entrance, will be ongoing for five years within the framework of the History Comes to Light project. The spectacular Roman architecture will be restored with these works, carried out in three sections. There are nine fountains in the Nymphaeum. These fountains are the symbol of the physical and spiritual cleansing of Side as the city entered its Roman period: visitors to the town could wash their feet at nine different fountains. When this work is completed, the Roman-era city entrance gate and the nine gorgeous fountains will be seen again.
Barut Hotels, which supports the restoration works through their completion, carries the mission of testifying, as a brand, to these monuments, respecting the past and cultural history to bring Side into the global agenda.